This Privacy Policy explains how Fresh N Shine Laundry collects, uses and protects your personal information when you visit our website, contact us on WhatsApp or phone, or book our laundry, dry cleaning and pickup and delivery services in Riyadh.
Last updated: October 2026Kingdom of Saudi Arabia
01Who we are
Fresh N Shine Laundry ("we", "us", "our") provides laundry, dry cleaning, steam ironing, shoe, carpet, curtain and blanket cleaning with pickup and delivery across Riyadh, Kingdom of Saudi Arabia. We are responsible for the personal information described in this policy.
We handle personal data in line with the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.
02Information we collect
We only collect the information we need to provide our services:
Contact detailsYour name, mobile number, WhatsApp number and email address.
Pickup & delivery detailsYour address, district, location pin and preferred pickup and delivery times.
Order detailsThe items and services you book, care notes, stains or damage you tell us about, and photos you send us of your items.
Payment detailsThe amount paid and payment method. Card payments are processed by the payment provider, and we do not store your full card details.
MessagesMessages and call records when you contact us by WhatsApp, phone or email.
Website dataBasic technical data such as browser type, device and pages visited, collected through cookies.
03How we use your information
To schedule pickups, clean your items and deliver them back to you.
To contact you about your order, including confirmations, pickup times, price quotes and delivery updates.
To handle payments, invoices, questions and complaints.
To identify your items and follow your care instructions.
To improve our services and website.
To send you offers or updates, only if you agree. You can opt out at any time.
To meet our legal, tax and accounting obligations.
04Legal basis for processing
We process your personal data because it is needed to provide the service you request, because you have given your consent (for example, to receive marketing messages), to comply with legal obligations, or for our legitimate interests in running and improving our business, always in a way that respects your rights.
05Sharing your information
We do not sell or rent your personal information. We share it only when needed:
Our team and drivers, so they can collect and deliver your order.
Service providers who help us run our business, such as website hosting, messaging, payment processing and analytics. They may only use your data to provide their service to us.
Authorities, when required by law or to protect our rights, customers or staff.
Some of these providers may store data outside Saudi Arabia. When this happens, we take steps to make sure your data stays protected as required by the PDPL.
06Cookies
Our website uses cookies to make it work properly, remember your language choice and understand how visitors use the site. You can block or delete cookies in your browser settings. Some parts of the website may not work as well without them.
07How long we keep your data
We keep your personal information only as long as needed to provide our services, handle any questions about your orders, and meet legal and accounting requirements. When we no longer need it, we securely delete it or make it anonymous.
08How we protect your information
We use reasonable technical and organisational measures to protect your data from loss, misuse and unauthorised access. Only staff who need your information to serve you can access it. No online system is completely secure, but we work to keep your information safe.
09Your rights
Under the Personal Data Protection Law, you have the right to:
Be informed about how your personal data is collected and used.
Access your personal data and request a copy.
Correct information that is wrong or incomplete.
Request deletion of your data when we no longer need it.
Withdraw your consent to marketing messages at any time.
To use any of these rights, contact us using the details below. We may ask you to confirm your identity before we act on your request.
10Children & third-party sites
Our services are meant for adults. We do not knowingly collect personal data from children without a parent or guardian.
Our website may link to other websites and apps, such as WhatsApp, Google Maps and social media. Their own privacy policies apply when you use them.
11Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
12Contact us
If you have questions about this policy or how we handle your personal information, please get in touch.
Privacy questions?
Fresh N Shine Laundry, Riyadh, Kingdom of Saudi Arabia
